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I have two fields date/time field (namely start date and end date). I want to have another field that will store the difference between the two fields (basically the duration between start date and end date). I am trying to use a custom field called "Calculated date/time field (by JWT)". But I am not able to figure out exactly what to do to achieve the above. Please help.
I don't really know about the custom field from JWT app, but since you're asking in "ALM Works" group, may I ask you if you have Structure app installed?
If you do have Structure, you can use its "Formula" column on the Structure Board to see the difference between the two dates (or any other Excel-like formula). It might get tricky if you want to exclude non-working time, though. The documentation is here: https://wiki.almworks.com/x/ILjrAQ
If you don't use Structure, you can consider trying it or implementing this with JWT app, as you wrote. I can move the topic to a more general group then.