COT is setup and working.
Currently I am auto-generating several custom sub-tasks based on a multi-check box field value in the parent ticket.
Issue I am trying to problem solve is how to copy(transfer) parent field values to the custom fields setup in the Sub Task?
I can get the custom field value to transfer to the description using %Voice Over% in the description field, but how do I copy/transfer over all the custom fields & field values to the new ticket? I have tried to follow the instructions explicility, however %Voice Over% in the "parent custom fields to copy" field doesn't produce any results, and "Voice Over" without % as you illustrate in your example doc produces a NULL error.
Please assist and thankyou.
Okay, I'm able to transfer 3 fields using the preset fields. But I have 8 custom fields that need to be transferred. Is the best suggestion to do this directly via the XML?
Thoughts would be most welcome here.
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