Biggant error

Jeanne ROBERT
Contributor
December 22, 2022

Hello ! i need your help please

I had this error on biggantt today : 

--Please refer to the following error id: 19e79c82433a29042255cc9123cbc06dfa104d304a0cf85a666cd3c3f1df8e80d5253ec808b60fded706c56e031226207f34268a583f64aaf68ceaf873643ebf.3a6e688ff38e7c6c3edd1c23cb0058ae4ef1dd5bf394145f6ed5dbdd5cd4a78a6ee67ff79dc45ff9c7558636d5600005408272898cc64e399d64fa0a75c82624.0b34a80f42f189e306cac39df37e95c403bc4dede158dd6c671cd9fea4aa1e7e5642a72b5e7ddd4bf19a0a109d95f18e01cd0890bf718537d8e8e278f4af7d2d.2022-12-22T14:36:37.947Z--

 

So after i had found this message (https://community.atlassian.com/t5/Jira-Software-questions/BigGantt-broken-Can-t-change-dates-on-any-issue/qaq-p/1544428) > i did that "Please go to Jira Administration >> Manage Apps >> BigGantt Technical Configuration >> Advanced >> and click "Fix Integrity Checker errors"

 

But now > all my biggantts tables are loading infinitely

Can you please help me ? Thank you

2 answers

1 accepted

1 vote
Answer accepted
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 22, 2022

Hi @Jeanne ROBERT , I would suggest to submit a support request with the vendor.

Jeanne ROBERT
Contributor
December 22, 2022

Ok thank you i ask the question on https://jira.bigpicture.one/

0 votes
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 22, 2022

Hi @Jeanne ROBERT

I recommend you open a ticket with appfire to troubleshoot for a faster response.

Regards

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