BigPicture task disappears, when shown time period is changed?

[Andreas Moser]

Hello everybody,

i have a very strange thing happening in the resource view of BigPicture...

Task appear and disappear, depending on the shown time period.

For example:

shown time period is june to november: task in august is visible

shown time period is may until october : the same task in august is not shown

We have Version 7.11.9 installed, is this a bug?

Any help/hints are appreciated.

Best Regards,

Andreas

[Anna-BigPicture · Accepted solution]

Hi @Andreas Moser

We recommend upgrading your instance to the latest  BigPicture version available on the marketplace - 8.1.1. The issue you described in your post should not occur more. 

Apart from bug fixing, the newest version offers new functionalities:

Here you can find a comparative overview of the 7 vs. 8 versions.

And here is an overview of further functionalities presented in version 8.1.

If you decide to upgrade your instance, please make sure you have a full backup before the upgrade. Rollback is not supported - our article: BigPicture installation and updates.

[Andreas Moser]

Hi @Anna-BigPicture ,

thanks for your fast reply!

I will check if an upgrade to the newest version is possible for us...

So this is a known bug? Do you know which version includes the bugfix?

Thanks & Best Regards,

Andreas

[Anna-BigPicture]

Hi @Andreas Moser

Indeed, the behavior you described was caused by a bug fixed in the 7.11.25 hotfix version. You will find instructions on manual installation here. 

However, I encourage you to upgrade to the 8.1.1 version. Apart from new functionalities, we significantly improved performance.

Let me know if you have further questions. 

[Andreas Moser]

Hi @Anna-BigPicture ,

thanks for clearing that up!

Best Regards,

Andreas

[Anna-BigPicture]

You are welcome @Andreas Moser

If you have other questions connected with BigPicture, you may tag me in your thread. 

Have a nice day!
Anna