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Big Picture - Some projects do NOT have the effort distributed

Christine R_
Christine R_ December 16, 2021

I am using Bg Picture for a long time with no issue. 

Today, after extending the duration of projects in Big Picture I realized that the effort (original estimate) is NOT distributed (0/original estimate).

Any idea ?

- Plugin issue ? Memory issue ? 

- User's issue ? ... I checked my previous program and they are failing now...without touching anything...

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Christine R_
Christine R_ January 13, 2022

It was a performance issue which would require more memory.

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Anna-BigPicture
Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 16, 2021

Hi @Christine R_

I recommend you to reach our Technical Support via our Service Desk.

Please provide us with more details (har file and base URL if you have Cloud instance). BigPicture Team will gladly assist you in pinpointing the exact cause of the issue and resolving it.

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Anna-BigPicture
Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 16, 2021

Let me know in case of further questions.

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