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Big Gantt change the subtasks order

Douglas Oliveira
Douglas Oliveira Oct 04, 2021

Hi!

 

I am using the big gantt, for to show better the diagram for the enterprise clients, but have a problem, when i import data of the Jira, The Big gantt change the order of subtasks, putting them in alfabetic order, i change again put them in correct order but in the day after happens the same situation.

Has anyone ever gone through a similar situation?

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Anna-BigPicture
Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 19, 2021 • edited

Hi @Douglas Oliveira

Please be advised that the changing task re-ordering should be saved. The situation you described is not expected plugin behavior.

Therefore please, raise a ticket via our Service Desk, providing us with more details.

The BigPicture team will be happy to assist you in resolving the issue.

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Douglas Oliveira
Douglas Oliveira Oct 19, 2021

Thank you Anna,

 

This is done 15 days ago, And I am wating.

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Anna-BigPicture
Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 19, 2021

You are very welcome!
Do you have further questions regarding this particular matter?

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