Hi Ken,
For SLA tracking purposes you wil need a third party plugin, and here are the best plugins available for this purpose:
- https://marketplace.atlassian.com/plugins/plugin.tts(Time to SLA)
- https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk(JIRA Service Desk)
Hope this helps!
Cheers
the first one is probably the best bet and most reasonable. the second one it looks like you can do more customizations and there are other things added to it that i dont really need.
thank you for the recommendations!
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