Best gadget for SLA tracking?

Dante Lombardi August 19, 2014

What is the best gadget out there to track if an issue is 1) within SLA, 2) almost meeting SLA and/or 3) out of SLA (date(s))?

1 answer

0 votes
pschaff01
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 19, 2014

Hi Ken,

For SLA tracking purposes you wil need a third party plugin, and here are the best plugins available for this purpose:

- https://marketplace.atlassian.com/plugins/plugin.tts(Time to SLA)

- https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk(JIRA Service Desk)

Hope this helps!

Cheers

Dante Lombardi August 20, 2014

the first one is probably the best bet and most reasonable. the second one it looks like you can do more customizations and there are other things added to it that i dont really need.

thank you for the recommendations!

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events