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Require any automation/workaround for "Based on the field value (Sub-Category -Application) auto update Custom field (Assigned Workgrop)"
@Vinod Rathod you can do that by automation. E.g. if you have two agents only to which you want to assign a JSM ticket then create a rule like the following:
Now, if you have more than 2 agents, instead of an IF/ELSE statement, I would use the issue field condition. Try that and let me know if that's what you wanted.
@Alex Koxaras _Relational_ Thanks you for your response!
Firstly, I would like to inform you we are using Jira Service Management.
I don't want to Assign the ticket to Users in the Group, but I want to Update the Assigned Workgroup filed based on the Sub-Category - Application value.
Then replace the "Assign issue" action, with the "Edit issue" action, choose the Assigned Workgroup and place the correct value.