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Bamboo service down Edited

Time
2020-03-06 12:09:33

Level
fatal

Type
bootstrap

Description
Bamboo bootstrap failed: Failed to run pre-bootstrap upgrade tasks. Please contact Atlassian Support at https://support.atlassian.com

1 answer

0 votes
Daniel Eads Atlassian Team Mar 05, 2020

Hey Antoun,

If it's possible, getting access to your application logs for Bamboo will help determine what's happening with a little more accuracy.

One possible cause for this error on startup is that Bamboo is having trouble reading its database (especially if you're using the internal hsql database). I would try checking these items:

  • Can you connect to the database host (if your Bamboo server is configured to use an external database)?
  • Can you access the home directory for the application, and does the user running the Bamboo process still have access to the directory as well?
  • Is there still free disk available?

Outside those items, finding the application log and reading the last few lines will really help inform what's causing Bamboo's startup to fail. Happy to continue troubleshooting here, but if necessary you can also open a ticket on our support system at support.atlassian.com/contact

Cheers,
Daniel | Atlassian Support

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