Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation with child issues being cancelled

I have a Project Automation rule that states when a child issues is transitioned to Complete or Cancelled, transition the parent issue to it's next status. (There is also a validator in that transition that will not allow the parent issue to transition until it's child issue is in Complete or Cancelled.) When I transition the child issue to Complete, the parent will transition to it's next step, no problem. But when I transition a child to Cancelled, it will transition the parent to Cancelled. How to I prevent the parent from cancelling? 

1 answer

1 accepted

2 votes
Answer accepted
John M Funk Community Leader Mar 04, 2021

Hi Joshua,

There is either some automation that is transitioning the parent to cancelled or something in the workflow. 

Check the transition to Cancelled to see if there is a post function that might be doing that. 

The other thing to check is the history of the card to see who it said moved the card to Cancelled. That might give you a clue to check. 

Can you share the rule that you have (a screenshot)?

Thanks, John, for you suggestion, based on that, I looked at the workflow and saw that I have a post function on the transition to Cancel to set the Resolution to Cancelled. I removed that just to see and that seems to have resolved it! Now, when I transition the child issue to Complete, the rest of the automation that I have works perfect, and the parent issue behaves as I need it to!

Like John M Funk likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Marketplace Partner Spotlight: AppLiger

This month the spotlight is on AppLiger. We caught up with Pavel Pavlovsky, CEO and Product Manager, to learn how the company started and what fuels the team's creativity.    Atlassian:...

398 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you