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Automation with child issues being cancelled

I have a Project Automation rule that states when a child issues is transitioned to Complete or Cancelled, transition the parent issue to it's next status. (There is also a validator in that transition that will not allow the parent issue to transition until it's child issue is in Complete or Cancelled.) When I transition the child issue to Complete, the parent will transition to it's next step, no problem. But when I transition a child to Cancelled, it will transition the parent to Cancelled. How to I prevent the parent from cancelling? 

1 answer

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Answer accepted
John Funk Community Leader Mar 04, 2021

Hi Joshua,

There is either some automation that is transitioning the parent to cancelled or something in the workflow. 

Check the transition to Cancelled to see if there is a post function that might be doing that. 

The other thing to check is the history of the card to see who it said moved the card to Cancelled. That might give you a clue to check. 

Can you share the rule that you have (a screenshot)?

Thanks, John, for you suggestion, based on that, I looked at the workflow and saw that I have a post function on the transition to Cancel to set the Resolution to Cancelled. I removed that just to see and that seems to have resolved it! Now, when I transition the child issue to Complete, the rest of the automation that I have works perfect, and the parent issue behaves as I need it to!

Like John Funk likes this

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