Automation to prompt user to complete a field?

Elaine Cawthorne May 29, 2023

we enter support tickets on our application support project.  We use a custom field to identify the business area (portfolio) and then we have another custom field of system which is a dropdown.

For my 2 areas I would like the system field to be mandatory and wanted to set something up where if the issue transitions the user is promted to fill in the system.  I would attach to the workflow if it was all my project but its only for my subset of tickets

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Manoj Gangwar
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May 29, 2023

Hi @Elaine Cawthorne ,

You can add a new Screen on the workflow issue transition and add both the fields on the Screen.

Then you can add the Conditions on the same transition to make the fields required.

OR

 If you have script runner plugin then you can create a behavior based on the issue Summary.

If needed I will provide you the script. 

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