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I currently have a workflow that resembles:
Open -> In Progress -> Closed
When an issue is closed, the initiator is able to reopen the ticket with new comments/discussion of the resolution.
I am trying to limit this to only a certain number of days (5 business days) from closure.
Is there a way to do this with an SLA comparison?
Or some other date check in automation?
You can achieve that in two ways that I can think of, depending of course on how your current solution is implemented:
Let me know if the above helps.
Hi @Matthew Berzinskas ,
There's has been a post regarding this:
I haven't seen a time function natively for this. You may want to check marketplace add-ons that have extended functionality to the condition and validators where it checks the configure time condition and makes a determination whether to reopen or transition to another status in the workflow