One of the automation rule in Jira is causing issue, it sometime runs without any issues and remaining time it is not running completely.
This automation rule is triggered by incoming webhook from another application.
The rule gets triggered everytime and mostly stops in the middle and log show "No actions were performed."
Can someone help me to figure out what is causing this issue.
Usually when you see in the log "No actions were performed", it means all your rules/actions were set as such that the automation rule ran perfectly, went through all steps and successfully did nothing. I can only help if you specify more :/
I only get that when the rule didn't apply well to what you wanted to automate.
Thank you for replying on this issue.
So, the steps in my automation are as shown in attached image. Only below steps are working
Trigger gets activated
transition to "Escalated" status
sending out email function
Functions not working ;-
updating the custom field "Description of error"
commenting the issue
Note: Sending email function is working irrespective of its position, i e if i place it at the end of rule, email is triggered but 'edit issue field' and 'comment to issue' doesent work .
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