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Automation rule for new request

I have created rules to automate labels / organisation etc by email address however I would like to be able to create a rule by just the domain part rather than each persons full email.

EG rule created for jenny@cwbs.com.au and kristie@cwbs.com.au individually but I would rather just create one rule for    @cwbs.com.au     is that possible ?

 

Thanks.

1 answer

0 votes
Dirk Ronsmans Community Leader Jun 28, 2021

Hey @Courtney Watts ,

You actually have a fun little custom field for that!

On Cloud there is a custom field type for the domain of the reporter (and one for the assignee)

image.png

You can create a custom field of that type and add it to your issues. It will then automagically put in that field only everything behind the @

Based on that then you can adjust your automations!

Thanks.

I added as a new field and it shows in the scheme however the field is not showing in the 'edit' drop down during the automation set up?

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