Automation rule for new request

[Courtney Watts]

I have created rules to automate labels / organisation etc by email address however I would like to be able to create a rule by just the domain part rather than each persons full email.

EG rule created for jenny@cwbs.com.au and kristie@cwbs.com.au individually but I would rather just create one rule for    @cwbs.com.au     is that possible ?

Thanks.

[Dirk Ronsmans]

Hey @Courtney Watts ,

You actually have a fun little custom field for that!

On Cloud there is a custom field type for the domain of the reporter (and one for the assignee)

You can create a custom field of that type and add it to your issues. It will then automagically put in that field only everything behind the @

Based on that then you can adjust your automations!

[Courtney Watts]

Thanks.

I added as a new field and it shows in the scheme however the field is not showing in the 'edit' drop down during the automation set up?