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Automation rule for new request

I have created rules to automate labels / organisation etc by email address however I would like to be able to create a rule by just the domain part rather than each persons full email.

EG rule created for jenny@cwbs.com.au and kristie@cwbs.com.au individually but I would rather just create one rule for    @cwbs.com.au     is that possible ?

 

Thanks.

1 answer

0 votes
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 28, 2021

Hey @Courtney Watts ,

You actually have a fun little custom field for that!

On Cloud there is a custom field type for the domain of the reporter (and one for the assignee)

image.png

You can create a custom field of that type and add it to your issues. It will then automagically put in that field only everything behind the @

Based on that then you can adjust your automations!

Thanks.

I added as a new field and it shows in the scheme however the field is not showing in the 'edit' drop down during the automation set up?

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