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Automation not triggering


I have set up an automation which will trigger when issue was moved to closed state and update certain fields, but i am sure why this automation is not even been triggering (the problem is only with closed state, if it is IN progress or any other status it is working.


Could any one help me to sort out this issue.


Thanks in advance,


3 answers

I have a very similar problem whereas the automation does not even get fired. Instead I get the error on the screen:


1 vote
Alexis Robert Community Leader Feb 24, 2021

Hi @Seetham Mandapaka , 


could you please share a screenshot of your automation rule ? It might be because you're not using the exact same status in your trigger as the one on your test project, but we can't know for sure.






Hi @Alexis Robert 

Here is the automation rule screenshot.

automation 2.PNG

Work flow screen shot:


Permission scheme screen shot




0 votes
John M Funk Community Leader Feb 24, 2021

Hi @Seetham Mandapaka  - Can you also share the Audit log for that issue when it gets moved to the Closed status?

Hi @John M Funk 

Kindly refer attached log.

Issue history:

ThanksHistory log.PNG

John M Funk Community Leader Feb 24, 2021

This is the issue history - I was referring to the Audit Log of the Automation Rule itself. 

That will show if the rule had an error or not. 

Hi @John M Funk 

Let me share you complete pic of automation & audit log of that specific automation.

Automation :


audit log pic


Automation it self is not even triggering.

here are the pics of permission scheme.


Work flow pic:




Hi @John M Funk 


Any update please

John M Funk Community Leader Feb 26, 2021

That is really strange that it is not firing at all. Are you sure the rule is active? 

If you simply change this same rule and replace the transitioned to status from Closed to In Progress then it works? 


Rule  was active & when i changed trigger rule , instead of any status to closed if i kept it as to any state (except closed) it is working fine.

John M Funk Community Leader Feb 26, 2021

I would check to see if there are any conditions or validators on the transitions to Closed in the workflow (or even what post functions might be there. 

Hey @John M Funk 

Let me share you screen shots on closed transition.

Transitions to closed status:


List or Properties :


List of Conditions:


List of Post Functions:


Other Transition to closed (Resolved to closed):


List of Properties:


List of Conditions :


List of Post Functions :



Thank you,

Expecting a early response from you @John M Funk 

John M Funk Community Leader Mar 01, 2021

Make sure that the Permission Scheme has this entry for the Resolve Issues and Close Issues permissions:

  • Project Role (atlassian-addons-project-access)

Hey @John M Funk 

All the permission schemes are okay as we expected.





John M Funk Community Leader Mar 01, 2021

I would add that user directly in the Condition of the transition in the workflow then. 

Select Project Role for the Condition and then add the add-ons role there. 

Hi John,

that does not work. If I do so I am not able to perform any transition anymore.

So there must be some other "bug" there that is preventing the automation being triggered.


John M Funk Community Leader Mar 03, 2021

Make sure that when you add the condition for the add-on user that you change it to be ANY of these and not leave it with ALL of these for the conditions. 



Seems there is a bug on their side & they fixed it, here is the comments from them


"Hi Raju,

Basically, Automation rules were not being fired anymore in case post-function added to transitions was considering any other system event that not "Generic Event".

This is now fixed and in case you're using as a post-function with an Issue Closed event, for example, the rule is expected to work fine again. 





John M Funk Community Leader Mar 04, 2021

Great - so it is working for you now? 

Yes @John M Funk  and thanks your support

John M Funk Community Leader Mar 04, 2021

Very good!  Can you click on the Accept Answer button above so it will close this on out? Thanks!

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