Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation for Jira Individual User Evaluation in Multi-User Field

See attached screenshot of a Automation for Jira rule I created. As you can see in the audit log, the last run of this rule sent two emails: one email to the users in the new-calc-test user group and one to the users in the Relationship Manager(s) field on the ticket - the desired result. This worked because none of the users in the Relationship Managers(s) field are in the new-calc-test group. However if at least one of the Relationship Manager(s) is also in the new-calc-test group, the second email is not sent at all. In this case, I want the second email sent to the Relationship Manager(s) who are not in the new-calc-test group. It seems the rule is evaluating all users in the Relationship Manager(s) field, not each user individually, which is what I need.

Can anyone confirm if there is anyway to get the rule to evaluate each user individually in the field?

Thanks.

Updated Issue Created Rule.png

2 answers

1 accepted

0 votes
Answer accepted

Per Atlassian tech support this is not possible.  Automation for Jira can only evaluate all users in the field, not individual users.  I was able to take a different approach and use a Scriptrunner script - details here.

No-one has any thoughts?  Does anyone from the vendor monitor this forum?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

New Cloud Apps Roundup - Spring 2021

Atlassian's marketplace partners have had a very productive start to 2021! Since our last roundup, our developer community has added over 160 new cloud apps to the Atlassian Marketplace to help you...

137 views 3 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you