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Automation for Jira : How get the approver value Display name? Edited


i'm trying to generate a custom Approval email, i tried using the Customer Notification but i have custom field from Insight what i need to add. Seems not possible using this function and i'm trying with Automation for Jira. 

I making the email template and i don't find the good smart value for the Approver(s). I don't find the response here :


I tried 



Is it possible to get back this value? 

Other question: Is it possible to get back the value of an Insight custom field? 

Additionally, can we have the approval button to a Jira automation ?


Thank you !

3 answers

2 accepted

1 vote
Answer accepted



to display the approver, i found : {{issue.Approvers.displayName}}

1 vote
Answer accepted

With Automation for Jira, is there a way to add an Approve/Decline button to a custom email notification?  


i don't found that  

Like Obama likes this

Have you found a solution to this problem? I'm looking for options myself.

The above is working for me, but I want the email to address only the individual recipient of the email, not everyone on the approvers list. {{issue.approvers.displayName}} shows a comma separated list of approvers. Is there a way to iterate on this, so that the email goes to all pending approvers, but the body references only that specific recipient?


For instance, approvers list contains: Jane Doe, John Smith,

I want the email to say:


Dear {{issue.approvers.displayName.SOMEFUNCTION}},

This is my message.


So that Jane's says


Dear Jane Doe,

This is my message.


and John's says


Dear John Smith,

This is my message.


But instead, I'm getting


Dear Jane Doe, John Smith,

This is my message.

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