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Automation for Jira: Comment all previous customer issues to newly created issue

Hi all

 

I have an AJW rule which I previously used to link all of a customer's previous requests with their newly created request.

I want to modify this so that the entire list of issue links appears as an internal comment. I also NO LONGER want to keep the previous requests as linked issues.

I am trying this rule, but it fails to add any comments to the issue.

Annotation 2020-02-14 160758.jpg

 

Nothing is commented, and the issue links remain on the request.

Any ideas on how to implement this?

1 answer

0 votes
Alex Koxaras Community Leader Sep 21, 2022

Hi @Lachlan 

It seems that all actions are made within the issues of the JQL. Accessing values from the triggering issues should be written like {{triggerIssue.fields.summary}}).

And you might want to iterate over that list to add them as separate line in comments, no?

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