Automation for JIRA - Request Participants

[John Elnaugh]

Hello All,

I appear to have some configuration issues with the following automation:

I am using Automation for JIRA (Full) to add participants, however at the moment it appears to be clearing the values and substituting the ones in the configuration instead of just adding the values to the field.

I have attempted to use advanced field configuration, however this has just cause the entire field to be purged on issue update.

Here is the advanced field configuration:

{"update":{"customfield_10103":{"add": {"name":"username"}}}}

Thanks in advance.

[Scott Harwood · Accepted solution]

Hi John,

Your advanced configuration is slightly wrong, it is missing the [ ]. 

{
    "update": {
        "Request participants": [
            {
                "add": {"name":"username"}
            }
        ]
     }
}

The above should work. 

Cheers,

Scott 

[John Elnaugh]

That has done the trick, much appreciated, thank you!

[Andreas Lärkfeldt]

I've written a guide on how to fix the original issue (mentioned on top):
https://community.atlassian.com/t5/Jira-Service-Management/Remove-quot-Request-Participants-quot-using-Automation-rule/qaq-p/460812#U1630417 

In short terms - you should not use "name", you must use "id".

I hope that helps! :)