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Automation based on form field


Hello all,

I need your assistance to configure an Automation to send an email to a specific group just in case one of the fields selected matches specific criteria.


If the customer is creating a ticket selecting the "Onboard new Employee" field I would like to send an email to the respective team manager.


I created this rule but is not sending the email

2022-09-05 14_51_02-Automation - JIRA.pngI really appreciate your help.



1 answer

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Alex Koxaras Community Leader Sep 05, 2022

Hi @Carlos Giovanny Quintana Corredor 

Can you please share your audit log (expanded)? Did you associated your form field with the corresponding Jira field?

Hi Alex

It seems that it was sent but the user has not received anything.




Hi @Alex Koxaras ,

Just wondering if it's possible to test the email option without creating a ticket?

How can we confirm whether the email was sent or not?

or test the rule without creating a ticket?

I will be attentive to your comments.


Alex Koxaras Community Leader Sep 06, 2022

Yes, it's possible. Change the trigger to "manual trigger" and run it yourself. In addition, you have to make sure that the user can see the actual ticket (browse project permission, issue security level, application access).

Hi, @Alex Koxaras thanks for your prompt response. Could you please guide me on how to do it? I mean the steps to run it manually... I couldn't find how to do it.


Alex Koxaras Community Leader Sep 06, 2022

@Carlos Giovanny Quintana Corredor on the rule that you have, you just change the trigger to manual. And then you run the rule from within an issue. 

rule exec.png



rule exec2.png

@Alex Koxaras , I couldn't find that option.




I don't have the "Run a manually triggered rule" option


Alex Koxaras Community Leader Sep 07, 2022

@Carlos Giovanny Quintana Corredor you have to edit the rule first

  • Project settings > automation
  • Find your rule and edit it
  • Click on the trigger component on your left and click x
  • Choose the manual trigger from the list 

manual trigger.png

Hi @Alex Koxaras thanks for your help.

I think that we have an older version... because I can't find that option.


Screenshot 1 …opening the automation rule


Screenshot 2 adding a new component... because I have no other option on the screen


Screenshot 3 new Component displayed


Screenshot 4 I don’t have the new trigger option


As you can see


Maybe we have an older version?

Alex Koxaras Community Leader Sep 07, 2022

No dude. You have the correct version. You just have to edit and change the current trigger (When: issue created)


Thanks a lot for the clarification !!!

I manually ran the rule... but how can I confirm if the mail was sent to the user I configured?

she says she has not received the email notification.



Alex Koxaras Community Leader Sep 07, 2022

@Carlos Giovanny Quintana Corredor sorry for asking this, but do you read all the info you have placed on your "Send email" component?

That email will be sent out to the "initiator", meaning the person who trigger this event (in this example... you). That email will not be sent out to that specific person you are pointing with the red arrow. That is the "reply-to" field... I'm not sure you understand how this thing works. Please read more about it here

@Alex Koxaras I understand your point and maybe the misunderstanding is due to how I interpret the functionality of the "Play To" field.
What I'm looking for is... once the ticket is created, the support team is notified (as it's working now), but I need the person I'm pointing to receive a copy of that email.
From what I understand, if I run the rule manually, it should work as a test of the email notification without the need to create a new ticket.

but further than the test....How can I make to send a copy of the email notification to someone else once the ticket is created?

sorry for the misunderstanding !!

Alex Koxaras Community Leader Sep 07, 2022

@Carlos Giovanny Quintana Corredor 

The way your rule was setup in the beginning was correct. The trigger should be "when issue created". The only we changed it to manual, was because you asked for it for testing purposes. You can change it back in no time.

Now to send a copy to somebody you only have to enter their role, or email address (if it's a static thing) to the "To", "CC", BCC" field. It works the same way with a normal email. 

@Alex Koxaras you are amazing.

I really appreciate your help... it works perfectly and thanks for your patience.


Alex Koxaras Community Leader Sep 08, 2022

Glad to be of assistance! Kindly mark my answer as accepted to help others!


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