Automation Trigger is based on completion of a certain request type

[Joshua Leo Castañeda]

I'm planning on creating an automation for our recruitment process. I want to start the automation on completing a ticket with a unique request type. Then, it will create a ticket in another service desk. Is there a way to implement this?

[Callum Carlile _Automation Consultants_ · Accepted solution]

Hi @Joshua Leo Castañeda , welcome to the community!

Yes this is certainly possible, using a similar formatted rule as shown below.

Your can use the Issue Transitioned trigger, then should use a Issue Fields Condition to filter it out by request type, then use the Create Request action, where you can choose the project and request type you wish to create. You can also set field values here or copy across field values from the trigger issue

Hope this helps!

[Joshua Leo Castañeda]

Thank you @Callum Carlile _Automation Consultants_