Automation - Set ticket Labels from a Variable Edited

[Federico Zanetti]

Hi 

I have a set of Labels in my ticket (a,b,c).  In my automation I would like to save my labels in a temporary Variable (New Action > Advanced > Create Variable) and, at some point in the flow, restore these Labels according with conditions.

When I create the Variable I assign the value to a TMPLABEL as per below

{{issue.labels.join(",")}} // comma separated string

or

{{issue.labels.asJsonString.asJsonArray}} // Array

In the Edit Issue step I try with

{
  "fields": {
     "labels": [
       {{#TMPLABEL}}{{.}}, {{/}}
     ]
  }
}

When the automation runs I get the error "Error while parsing additional fields. Not valid JSON."

Any idea?

Thanks

--

Federico 

[Hana Kučerová · Accepted solution]

Hi @Federico Zanetti ,

please try

{{issue.labels.asJsonStringArray}}

and

{
  "fields": {
    "labels": {{#TMPLABEL}}{{.}}{{/}}
  }
}

[Hana Kučerová]

The problem with 

{{#TMPLABEL}}{{.}}, {{/}}

 is there will be comma after all labels (including the last one) and also the quotes will be missing - so this will result in something like:

label1, label2, label3,

But we need to create:

"label1", "label2", "label3"

I don't like my solution much, but this only combination worked for me.

[Federico Zanetti]

Hi @Hana Kučerová,

it works perfectly!

Thanks

--

Federico

[Federico Zanetti]

Hi @Hana Kučerová,

on the same topic, what if I would like to restore a label according with a condition.

For instance, I have three labels "MY_PIZZA, YOUR_PIZZA, MY_CAKE" saved in a Variable and I would to restore just labels including "PIZZA" 

Following the example in the documentation, the most reasonable solution seems

{{#if(TMPLABEL.indexOf("_PIZZA").gt(0)) }}
{{.}}
{{/}}

However, when I run the automation, I get an error as per below

Error editing issues (data was not an array (labels))

Any thought?

Thanks

--

Federico

[Hana Kučerová]

Hi @Federico Zanetti ,

I don't know about your use case much, but wouldn't it be possible to use automation conditions and action (Edit issue -> Labels -> Add/remove values) instead of working with variable?  It seems to me very complicated and after some time it will be hard to determine, what is your automation rule exactly doing.