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Automation Integration with Slack


I have written a scehduled automation rule to send across updates on Slack

I am successfully getting the slack messages with the fields - Key, Assignee and Status.

However Inspite of multiple trials I am unable to get the summary field and Priority.

I have tried different syntax of Smart value for Summary and Priority but unable to get them in the Slack message

Also the audit log shows "Success" everytime

Can I get some help here ?



1 answer

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Answer accepted

Hi @vshah ,

try this, please:

<{{url}}|{{key}}> - {{assignee.displayName}} - {{}} - {{summary}} - {{}}

I've just tested it and it worked for me.

Thanks Hana,

Working for Summary

Not working for Priority.

Hana Kučerová Community Leader Jul 12, 2020

Hi @vshah ,

I've searched and tested it a little bit more and found out, that priority is not supported yet, see and section Lookup issues.

The reason, why this worked for me, was, that I've tested it using manual trigger and the priority was taken from the triggered issue. I apologize for the confusion.

Ok , that explains a lot. Thanks

Just one more thing - in the documentation it says it supports issue type 

{{issue.issueType}} , however this syntax is not supported. Any idea whats the smart value for issue type ?

sreuter Atlassian Team Jul 12, 2020

@vshah Could you try this instead?




This is not working as well. Thanks

Hana Kučerová Community Leader Jul 12, 2020

Hi @vshah ,

I've tested several possibilities and it seems to me, that issueType is not working :-(.

@Hana Kučerová  Thanks. So what do we do now ? How to report this to Jira team ?

Hana Kučerová Community Leader Jul 17, 2020

Hi @vshah ,

if you work with paid instance of Jira, it would be the best to create an issue at

It is not so, that I don't want to help you with this, but my instance si free and there is no support for it.

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