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I am working on the request form and would like it to only show different custom fields depending on the selection in previous ones so that the request form is neater.
1st field YES/NO
If the requester chooses yes, another field will show for them to be able to provide more information.
I'm looking in Automation but can't really figure out how to go about it.
This isn't possible using Automation, that's not what it's used for.
I'd look to use Forms:
Forms with higher customisation are mainly in Jira Service Management, with Work Management having a simpler version available.
For Software, I don't think there's a form option at the moment - and no native option to have fields appear as you require.
You could consider
Remember for JSM it's a separate product. So if you're only using it for this, you could get a small number of Agents (eg. 1-3), or potentially use the Free version - thus limiting the cost.