I am trying to set up an automation in service desk that will automatically place the tickets into the active sprint. However, when I select the sprint and then try to publish the rule I get and error (below screenshot), any idea what could cause that?
Hi @Nate Lamb
What is the rest of the automation rule above the action?
I tried a simple recreation with a trigger for this action, and it worked fine for me.
Have you tried giving it a little time or logging out/in? If it has been sometime and it isn't working, I would advise contacting https://support.atlassian.com/ :)
@Stephen Wright _Elabor8_ Thanks for the response... it is not very complicated... I am just wanting this particular service desk project to automatically go into the Active sprint when an issue is created... I can do this with other Sprint, but for some reason with this sprint it errors... Yeah I will probably have to submit a ticket to support...
Hi @Nate Lamb
One thing you could check is whether the project(s) behind this board/sprint have provided the role "atlassian-addons-project-access" to the right permissions.
Automation for Jira still utilises this role to activate its permissions - without it, it wouldn't have access to modify the sprint.
To check this as a Project Admin:
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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