Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation - Error when selecting particular Active Sprint

I am trying to set up an automation in service desk that will automatically place the tickets into the active sprint. However, when I select the sprint and then try to publish the rule I get and error (below screenshot), any idea what could cause that?


Screen Shot 2020-08-07 at 4.39.20 PM.png

2 answers

@Stephen Wright _Elabor8_  Thanks for the response...  it is not very complicated... I am just wanting this particular service desk project to automatically go into the Active sprint when an issue is created... I can do this with other Sprint, but for some reason with this sprint it errors... Yeah I will probably have to submit a ticket to support... 

Screen Shot 2020-08-10 at 12.32.57 PM.png

Hi @Nate Lamb 

One thing you could check is whether the project(s) behind this board/sprint have provided the role "atlassian-addons-project-access" to the right permissions.

Automation for Jira still utilises this role to activate its permissions - without it, it wouldn't have access to modify the sprint.

To check this as a Project Admin:

  1. Go to Project Settings > Permissions
  2. Check the Project Role "atlassian-addons-project-access" has access to these permissions - Browse Projects, Schedule Issues, Edit Issues
  3. If not, as a Jira Admin you can press Actions > Edit Permissions to resolve this


Hi @Stephen Wright _Elabor8_

Thanks, I just checked and it is. I wonder if it deal with the fact that this board is not a project specific board but one built off of a JQL filter and it doe not specify a particular project... 


Hi @Nate Lamb 

If this still doesn't work, I would consider following the direction from the error message and contacting support via for more assistance :)


0 votes

Hi @Nate Lamb 

What is the rest of the automation rule above the action?

I tried a simple recreation with a trigger for this action, and it worked fine for me.

Have you tried giving it a little time or logging out/in? If it has been sometime and it isn't working, I would advise contacting :)


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

125 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you