I am trying to set up an automation in service desk that will automatically place the tickets into the active sprint. However, when I select the sprint and then try to publish the rule I get and error (below screenshot), any idea what could cause that?
@Stephen Wright _Elabor8_ Thanks for the response... it is not very complicated... I am just wanting this particular service desk project to automatically go into the Active sprint when an issue is created... I can do this with other Sprint, but for some reason with this sprint it errors... Yeah I will probably have to submit a ticket to support...
Hi @Nate Lamb
One thing you could check is whether the project(s) behind this board/sprint have provided the role "atlassian-addons-project-access" to the right permissions.
Automation for Jira still utilises this role to activate its permissions - without it, it wouldn't have access to modify the sprint.
To check this as a Project Admin:
Hi @Nate Lamb
What is the rest of the automation rule above the action?
I tried a simple recreation with a trigger for this action, and it worked fine for me.
Have you tried giving it a little time or logging out/in? If it has been sometime and it isn't working, I would advise contacting https://support.atlassian.com/ :)
Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events