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Automatically set statuses of issues with a linked type of duplicate to always match

I am trying to find a solution for an issue we have. 

Our issue: 

We often get duplicate Bugs filed. We choose a primary bug to track the actual work against and to date, we have been closing out the duplicates as "resolved - duplicate" immediately when they are identified as a duplicate. We don't like this solution because it gives a false impression that the issue reported in the bug is resolved, when in reality, its not resolved until the issue it duplicated is resolved and without a little bit of digging through JIRA links, that is not readily apparent. Here is a small example that can help better explain what I am hoping someone has a solution for: 

Issue BUG-1 is filed on Monday 

Issue BUG-2 is filed on Tuesday 

After reviewing BUG-2, its determined to be a duplicate of BUG-1

We want to have the assignee, status, and resolution of BUG-2 update automatically to match what is set in BUG-1 every time those fields change. 


1 answer

0 votes

Hey Alexandria, I'm trying to understand the impact of this since from my point of view linking and closing could be just fine.

What are some examples of situations that occured when you had linked & closed a "BUG-2" in the past?

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