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Automate sending SLA breach report to a slack channel

Tan Vo I'm New Here Feb 24, 2021

Hi there,


Is there any way to send the weekly SLA breaches report to a clack channel. I tried zapier. It seems that this feature isn't supported. Any help is appreciated. 

1 answer

0 votes
Daniel Eads Atlassian Team Mar 05, 2021

Hi @Tan Vo ,

I've previously written an article here which explains sending a list of issues to Slack on a schedule: Morning Slack digest of Open Jira Issues 

Much of the same rule setup will apply. You may want to send the list to a Slack channel instead of individual users - and you mentioned wanting to send the report weekly instead of daily.

You'll also want to tweak the initial JQL to capture issues that have breached whichever SLA(s) you are monitoring. This article describes how to filter for SLAs . The JQL could be as simple as

"Time to first response" = breached()

I hope that helps give you some pointers - happy to clarify anything if you get stuck setting it up.


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