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Automate csv import for updating issues and adding new issues (CLI?)

We would like to use CLI (which I believe will work from what I read), to automatically update issues and add new ones from a csv file. We have a csv file that gets dropped to our shared drive, and we want to be able to import that data to 1) update issues and 2) add new issues.

Can someone point me in the direction and/or confirm CLI would work for this?

thanks

1 answer

Hi @Ross Dammann,

We are from BobSwift support team.

Could you please provide us the below details to investigate the issue further:

  • Version of the CLI app you are using.
  • Version of the Jira you are using.
  • What is the operating system that you are using.
  • Where is the shared drive located? is it NFS (or) C drive, D drive etc..?

Yes, using our Jira Command Line Interface (CLI) app, you can create/update issues with CLI action commands.

To discuss further on this ticket, we have created a bug request on behalf of you in our portal.

Could you please try to access the ticket https://bobswift.atlassian.net/servicedesk/customer/portal/1/SUPPORT-3503 and signup to our portal here.

Please share the requested details with us in the SUPPORT-3503.

Thanks,
Raja

Thanks Raja for the quick response. I wanted to learn more about using CLI. We currently get a dropped csv file 3 times a day to our shared drive. We have to use the external system function each time to update and/or create new issues inbjira software cloud. The csv data is data from another system. So over 5k records are being updated and, about 100 created every day. How would CLI work for our use case?

Thanks 

Hi @Ross Dammann ,

Can you please sign up for our portal here: https://bobswift.atlassian.net/servicedesk/customer/portal/1 and provide more information on Support-3503 in order to proceed further on this issue. 

Thanks,

Raja

Hi Raja,

It says I can't view the issues in the portal. 

No Access

You do not have permission to view this request.

View other portals

Any suggestions?@edonate

Hi @Ross Dammann ,

 

Can you please check now, whether you are able to access the support ticket: https://bobswift.atlassian.net/servicedesk/customer/portal/1/SUPPORT-3503

Once, you are able to access the link, please share the requested information with us.

Thanks,

Raja

Hi Raja,

I have similar needs as Ross. Was there a solution using Jira CLI app or command line to bulk update/create tickets daily from same csv and configuration files as the ones needed for the External Import?

Best regards, 


Martin

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