Auto-populate fields on Jira Cloud.

[Nitin Pai]

Hi Team

I wrote a behaviour script for the auto-populate of custom fields in Jira Cloud for service desk project, but the changes are not reflected on the create screen.

Is there any other way to do auto populate.

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Nitin Pai ,

please share your code so that we can support you on that. Another approach is to use a post function within your workflow that manipulate that field as transition post processing.

Fabio

[Nitin Pai]

const autoStatus = getFieldById("customfield_10115");

const autoYes = getFieldById("customfield_10510");

logger.info("Value : " + autoYes.getValue().name);

if(autoYes.getValue().name !== "Sevice Management") {

autoStatus.setVisible(false);

logger.info("false");

}

else {

autoStatus.setVisible(true);

logger.info("true");

}

Auto populate can be done in customer portal(users raise request) through this behaviour?

[Fabio Racobaldo _Herzum_]

Hi @Nitin Pai ,

for my knowledge, in order to make a field visible or not you need to use method setHidden() and not setVisible.

Moreover, in server/data center you can enable behaviour in the customer portal but I don't know if that feature is already existing for cloud version.

Fabio