I currently have an excel sheet that contains a lot of lines of data "A" is the primary key.
I need to be able to have an operator on the floor type in a code in the JIRA Service Desk Portal, submit the request, and then the remainder of the fields are populated based on the primary key. I have a Script Runner but am having a tough time determining how to get it set up to the excel sheet to pull the data back.
I am up for using other databases, but have no experience in connecting to the databases (or which one is most user friendly).
Please help on how to set this stuff up.
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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