It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Auto Assign Rule - Not Working

Andrew Lewis Jan 24, 2018

Hi,

I have created a rule, to auto assign a issue once created to certain service desk users on a round robin basis.

The rule keeps failing with the error "Error assigning issues". The rule configuration is;

Trigger - Issue created
Action - Assign Issue
Assign the issue to - A member of a list or group
Method to choose assignee - Round Robin
User List - Selected specific users (who are service desk users)

Thanks
Andrew

1 answer

0 votes
Mark Chaimungkalanont Community Leader Jan 24, 2018

Hey there Andrew,

Can you check if the user has the "Assignable user" permission? ie they can be assigned the issue manually. (they would also need to be Jira users for this to be possible)

If this still doesn't work, please ping us through the support channels and we'll grab more screenshots / logs from you at https://codebarrel.atlassian.net/servicedesk/customer/portal/1/create/3

Cheers,

Mark C

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Marketplace Apps & Integrations

Webinar alert! An IT Admin's Guide to Securing Collaboration at Scale

Hello, Atlassian Community! My name is Dave Meyer and I'm a Principal Product Manager at Atlassian. I wanted to give this community a heads up about an upcoming Webinar that might be of interest...

186 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you