It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Atlassian support ignores me, what could I do?

Hi!

I have a marketplace app, but this app is currently hidden from public view.
I don't know why.

I see an alert in the marketplace vendor account:
"This app is currently hidden from public view. To change this setting, please contact Marketplace support."

24/Jan/19 I've created a ticket for marketplace support. But they completely ignore me.
Can anyone come across this? What could i do?

2 answers

1 accepted

0 votes
Answer accepted

Hello Vladimir,

I found your request for the marketplace app not displaying. We’re looking into it now.

Regards,
Stephen Sifers

Hello, again Vladimir,

We've updated your submitted issue. Please review the update you've received from the issue.

Regards,
Stephen Sifers

I've got the reply.
Thank you.

Hi @Vladimir Pal,

in Atlassian official documentation I've found this: https://confluence.atlassian.com/upm/configuring-marketplace-connectivity-306350947.html

Maybe the firewall doesn't allow Jira to access the marketplace. Read this part called: Configuring your firewall for UPM connectivity

The app works and was worked more than 1 year, they just hide it from the marketplace.

Which app is? Maybe it's not supported or just disabled from marketplace.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Join our Webinar: 5 use cases to supercharge Jira with apps

G’day Atlassian Community! We’re excited to announce that we’ll be doing a new webinar on 5 use cases to supercharge Jira Cloud. The Atlassian Marketplace offers customers thousands of apps and int...

108 views 1 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you