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Assigning tickets to self when create jira tickets from intercomm with script Edited

When creating tickets from Intercom to Jira via code: in the notes section

 

createJiraIssue STD:: Short Description:: Long Description Description

When I do that I want the reporter to be automatically- the user for intercomm

 and Jira ticket assigned to me.

2 comments

Hi @Ketki Dedhia,

You might be able to achieve that with a workflow post function. You could add the Update Issue Field post function to the create transition and then select your own user as the assignee. Note that the post function will be active for all issues creations, not just for the issues created from Intercom.

You can edit a workflow post function as described here: https://docs.toolsplus.io/intercom-for-jira/configuration/workflow-post-function

Instead of selecting "Notify Intercom conversation" you select Update Issue Field.

Hope this helps.

Tobias

@Ketki Dedhia  -- I think we are experiencing the same problem. I'm the person who configured Intercom for JIRA for our team and now it appears that I'm the "reporter" on any tickets submitted through Intercom. I tried reaching out to both Intercom and JIRA and no one had the answer.

I think this answers our question!

 

Look at the note on this one:

https://docs.toolsplus.io/intercom-for-jira/guides/getting-started-jira-cloud

 

Look at how to change the reporter:

https://docs.toolsplus.io/jira-cloud-for-intercom/configuring-the-app

 

Like Tobias Binna likes this

Hi @Monica Gerlach 

Thanks for helping out with this issue. I am from Toolsplus, developer of the Intercom-Jira integration. Just wanted to let you know that whoever is logged in to Jira when you set up the integration will be the issue reporter - this is the expected behavior. We have a FAQ regarding this that explains the details on why that is. Unfortunately, it is not possible for us to render an issue reporter selection in Intercom at this time because there are no UI elements that would allow us to do so.

Hope that makes sense. Please do get in touch if you have any further questions or post them here.

Thanks,
Tobias

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