Assigning organizations field based on customer that raised the query

[Patricia]

Hello,

I'm having some issues around trying to improve the following code i have in JMWE. 

issue.fields["Reporter"] isInOrganizations ()

The idea is that the customer will report the ticket, and then the organization that they are from, will be automatically assigned based on the customer/organization setup. Now that we have tons of organization, a normal if/else check doesn't seem ideal? Just wondering if there is a better method out there?

Thank you.

[David Fischer · Accepted solution]

Hi Patricia,

unfortunately, Jira Service Desk doesn't expose a REST API to access the Organizations to which a Customer belongs. And iterating over each Organization to check whether the customer belongs to it is not a good idea either, as you will quickly reach your Jira Cloud REST API "quota".

I have created https://ecosystem.atlassian.net/browse/JSDECO-125 to request this feature from Atlassian, but don't hole your breath!

[Patricia]

Thank you David. I was hoping that we would have a workaround to this. This doesn't make things easier for us unfortunately. Also thanks for the feature request!

[Gary Lee Ritchey]

Update: for Cloud users

I have recently been using JMWE and by accessing the service desk API and JMWE this is now possible.

Go to your JMWE app and select: Event-Based Actions and select new

Trigger:  issue created

Project: I have our main service desk selected

Select Add Post function

Set Target issue: Current issue

Add Field: Organizations

options: set only if empty

Value: 

{{"/rest/servicedeskapi/organization?accountId=:issue" | callJira( params={"issue":issue.fields.reporter._accountId})}}

Run as add on user and the save.

Save again and then it should set the organization based on the reporters account ID. 

[Johannes Schwanzer]

Does this still work for you? I did try it today and I cannot get it to work. The Organizations Field stays empty.

[Johannes Schwanzer]

I did find a solution:

{% set result = "/rest/servicedeskapi/organization?accountId=:issue" | callJira(params={"issue":issue.fields.reporter._accountId}) %}
{{ result.values[0].name }}