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Within my base, I have my clients who open their requests several times throughout the week.
I would like to know if there is a way to identify who is the person in charge who is already handling some demand from this client so that the new ones are automatically assigned in their treatment queue. Today automation ends up randomly distributing the problems of a single customer to several people, below is an example

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Are you using the built-in automation features of Jira cloud, or some other app to handle the assignment? I don't believe you can achieve what you want with built-in automation but you could with other apps such as JMWE or ScriptRunner.  

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