Hello, we are evaluating JSD and Insight as replacement for Service Now.
Current status is we have created our object schema and objects - all good.
Created Asset Type configuration and synchronised - all good.
Created Jira Customer field - set context/filters and associated to JSD screens - all good
When creating a new issue, the new asset field is correctly displayed but the lookup function always returns "No Matches"
Have you created the Jira Customer custom field as type 'Insight Object/s' .?
After creating you will have to map the Object schema to the one that is being used, and Filter scope as 'objectType = <objectname for Customer>'
You can use the 'Insight --> Search for objects' option to run the search to see if it return the results as expected.
Thanks for four suggestion. We don't seem to have the "Insight Object" type available when we create a custom Jira field? We created it as an "Asset" - is this not correct?
Also I am not sure I understand where we would use the Search for objects to test out the filter scope?
Plugin will also provide an option to search for the object (similar to JQL).
Access the URL <jira-url>/secure/insight/search
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