Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,364,739
Community Members
 
Community Events
168
Community Groups

As an admin, I want to setup automation so a comment is posted when....

As an admin, I want to setup automation so a comment is posted when a linked issue moves from one defined status to another defined status. 

Example: 

  1. Support ticket is created as "caused by" a Developer ticket. 
  2. When that Dev ticket moves to "approved", a comment is posted to the Support ticket stating "Attention required. Linked issue had a status change.".

 

2 answers

1 accepted

0 votes
Answer accepted

Hi @Laurie Egbert 

Here is the screenshot from one of a rule from my Jira instance. It is what @John Funk described above.

Screenshot 2021-03-18 at 21.00.24.png

I hope it helps.

Ravi

1 vote
John Funk Community Leader Mar 18, 2021

Hi Laurie,

You would start with an Issue Transition trigger in Automation. 

Then you would add a Branch for Linked Issues

Select the type of link type

Then add a new action for Comment on Issue. 

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events