Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Allow users with no license to search and select using proforma user pickers

According to this documentation: https://docs.thinktilt.com/proforma/ProForma-User-Lookup-Fields.1571291698.html

There are only two options to configure the user picker.

  • Default Jira user search (Restricted)
    Only users with permission to access Jira can lookup other Jira users.
    This search will NOT work for customers and anonymous users in the Jira Service Desk portal.

  • Users with Browse Project permission
    Both Jira and Portal users can lookup Jira users who have the Browse project permission for this project. This means that any user who has permission to see the project’s issues will be returned as an option in the user-lookup field.

I would like to know if there's a way to configure a proforma user picker such that using the 2nd option, and granting Browse Project to Service Desk Customers - Portal access will allows service desk customers with portal access to search for users.

This is because I have user pickers in conditional sections, so I can't use the JSM user picker. Some of my users have a JSM license, some don't have any license at all.

I would like to avoid granting everyone browse project permissions, because this would mean that those users with JSM licenses can look at internal comments.

TLDR: how to allow users to use proforma user picker from the customer portal and search for any user that has a Jira Account (might not have license)?

Many thanks!!

1 answer

1 accepted

0 votes
Answer accepted
Peter Preston
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 18, 2022

Hi @koh 👋

At this point I don't believe it's possible to allow use ProForma user pickers to show all Jira accounts. I do understand the complication using the conditional sections brings up. I wish I could solve that for you. I will share this post with the product team -- it's good feedback and nice to see these different use cases.

Thanks!

Thanks Peter 😊

Paul Stallworth
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jul 26, 2022

It doesn't help you today, but I created a suggestion https://jira.atlassian.com/projects/FORMDC/issues/FORMDC-47 to address this, feel free to vote on it.

Like koh likes this

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events