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Affected service field is only visible for internals in the help center.

I have 2 accounts, one internal and one external (Private e-mail)

The private is added as customer to a project and when I log on I see the ticket creation templates. 

However, when I open the template via help center as an internal I have a drop down to select "affected services" but this field is missing when I do it with my external user. 

This is the only field missing, all other are visible for the external.

Screenshot 2021-10-07 at 13.14.03.png

Below is the internal users view.

Screenshot 2021-10-07 at 13.18.15.png


And below is the external user:

Screenshot 2021-10-07 at 13.18.49.png


Anyone having an idea why affected services is not visible for the external user?




1 answer

Hi Admin, 

I found the information that this specific field is not available for externals. 

So the questions is no longer valid. Can you please delete it?



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