Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Affected service field is only visible for internals in the help center.

I have 2 accounts, one internal and one external (Private e-mail)

The private is added as customer to a project and when I log on I see the ticket creation templates. 

However, when I open the template via help center as an internal I have a drop down to select "affected services" but this field is missing when I do it with my external user. 

This is the only field missing, all other are visible for the external.

Screenshot 2021-10-07 at 13.14.03.png

Below is the internal users view.

Screenshot 2021-10-07 at 13.18.15.png

 

And below is the external user:

Screenshot 2021-10-07 at 13.18.49.png

 

Anyone having an idea why affected services is not visible for the external user?

 

Thanks

Theis

1 answer

Hi Admin, 

I found the information that this specific field is not available for externals. 

So the questions is no longer valid. Can you please delete it?

Brgds

Theis

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

Partner Webinar Opportunities: January 2022

Hi everyone 👋, I really like the format of the webinar opportunities summary that @Jimmy Seddon posts monthly on the Welcome Centre group. It's a great place to go to check that you didn...

139 views 3 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you