I have 2 accounts, one internal and one external (Private e-mail)
The private is added as customer to a project and when I log on I see the ticket creation templates.
However, when I open the template via help center as an internal I have a drop down to select "affected services" but this field is missing when I do it with my external user.
This is the only field missing, all other are visible for the external.
Below is the internal users view.
And below is the external user:
Anyone having an idea why affected services is not visible for the external user?