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Advanced compared conditions, Empty comment

Hello,

I'm trying to check if the issue have a comment to trigger my automation. The OOTB JQL can't check that so I was wondering how should I use the advanced compared condition to verify that.

Thanks guys !

 

 

1 answer

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Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 25, 2022

Hi Maxime,

Can you clarify the need? Do you want to trigger the automation when a comment is added? 

Hi John, 

I just want a condition checking if they are any comments on the ticket.

Trigger : Issue transition

Condition : Comments must not be empty

Action : Copy comment to another ticket.

The JQL don't work for empty comment so I'm experimenting with advanced compared condition to no avail..

 

Thanks !

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 26, 2022

Gotcha. Take a look at this example (I have an action of updating the Description field, but you could add other actions).

Screenshot.png

Perfect ! Thanks a lot John, that works :)

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 26, 2022

Great!

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