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Adding the Zephyr for JIRA add-on in Jenkins fails with "Invalid user credentials"

My company uses Zephyr for Jira Cloud utilizing SSO authentication.

I have been attempting to configure the "Zephyr for JIRA - Test Management Configuration" in Jenkins. I have created both access and secret keys. The account I'm trying to use has appropriate permissions to the projects. 

When I configure everything and attempt to test this configuration I am getting the error message "Invalid user credentials".

My gut feelings is this failure has something to do with our SSO. 

Has anyone experienced this before? Is there any suggestions which I might try?

Thank you for any support in this matter.

1 answer

I had the same problem. Use an API Token instead of a regular password. 

To generate a token go to:

It has the same issue.

Can you help here.

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