It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Adding custom stop and start condition in agreement type

johaho Feb 11, 2013

Hi,

I wonder if it is possible to add customized stort/stop conditions in the defined aggreement types. In the documentation https://confluence.valiantys.com/display/VSLA/Configuration+Guide#ConfigurationGuide-Configureanagreementtype and in my JIRA I only see the default ones Issue assignee/resolution is set as selectable.

My scenario is:

I want a SLA field to be started/stopped when the issue is in a certain state. Using a generic event seems too general for my setup ... is there any best practice for that. Using the default events "Issue updated", etc. doesn't fit the exact constraints.

1 answer

1 accepted

0 votes
Answer accepted
RomainD Feb 13, 2013

Hi Johannes,

If you want to start / stop a SLA when you are in a specific state, the best thing is to create some custom events, and fire them in the appropriate transitions of your workflows(in the Post-Function). See here in JIRA documentation : https://confluence.atlassian.com/display/JIRA052/Adding+a+Custom+Event.</span<>>

Your custom events will then appear in the list in VertygoSLA and you will be able to start / stop VertygoSLA timers when you want.

Is it ok for you?

johaho Feb 24, 2013

works fine ...

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Marketplace Apps & Integrations

Join our webinar: “Asset Management: The Role of Context in ITSM” with Atlassian & Riada

  Hi Atlassian Community! This is Teresa from the Jira Service Desk team. On June 19th, I’ll be hosting a webinar “Asset Management: The Role of Context in ITSM” with Atlassian Partne...

137 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you