Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Adding a person to the team of Marketplace Vendor Partner account fails

We are planning to upload an app to the Marketplace soon, and I have already created a Vendor profile for it.

Now, I wanted to add my team members, and it worked for three people. However, with one person, I keep getting the same error message: 'Unable to add team member - We couldn't add your team member due to the email address does not match any known user.' However, my colleague already has an active account, and I am using the same email address to add him.

Does anyone have any idea why this might be happening?

Thank you for your support.

2 answers

i have the same question!

Did you manage to resolve this? Having the same issue with one of my developers..

Hi @Sarka Valkova 

I have got this resolved now. Before you can add your users to your vendor, they must have valid marketplace account.

The users should first login to the Marketplace so that their account get created and then you should be able to add them to vendor account.

Which makes sense when you think about it! I think everyone assumes the account will be available to search/add if it has an atlassian id. But thats not how it works!

Like Sarka Valkova likes this

thanks a lot! 
that s really helps. 

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events