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Added a Jira task in BigGantt but it is not appearing in the gantt chart

Hi,

I added one 'Jira task' in BigGantt and it appeared beautifully in the gantt chart. I also added 'artificial subtasks' which is also showing up.

But after that I am not able to create another 'Jira task' in the same gantt chart. Whenever I do so, it is appearing in my project, but not in the gantt task.

Can anyone explain what could be reason?

BR

Abhinav

1 answer

0 votes

Hi @abhinav sinha

Please check if the problem re-occurs after clearing your plugin's cache (Jira Administration >> Apps >> BigGantt Technical Configuration >> Advanced). See my image as a reference. 
image (23).png

If the action of clearing cache won't help, please contact the SoftwarePlant Support Team support@softwareplant.com referring to SUPPORT-336869 in the title of your request. We will investigate your case individually.  

Best regards,
Anna

SoftwarePlant Support

I'm having the same problem. Clearing the cache does not help. When I go to the task scope definition the app says 7 tasks are in the scope but when I go to the Gantt chart view only three tasks show up. Whenever I create a new task it appears in the Gantt chart (and Jira too) but I can't set dependencies on them using the UI, when I refresh the task disappears from the Gantt chart (but it stays in Jira). Am I doing something wrong? At the moment this add-on is unusable for us.

Like jnajnajna likes this
Anna-BigPicture Marketplace Partner Dec 24, 2020

Hello @David Martinez Barreiro

It's not a standard plugin behavior, and we would like to have a chance to investigate your case closer. 

Please raise the problem as a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugins on time.

Best,
Anna

I'm testing now BigPicture (also from SoftwarePlant) and it seems to work well there so I think I will probably stick to that one for now. I will try to file the issue on BigGantt later when I have some time. Thanks!

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