It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add on not working

Chuck Curtis Sep 08, 2013

I added this add on with an evaluation license. The version is 3.1.0. I created a custom Sub Task and I am trying to use the following Post Functions:

  • Set field Value from Parent - trying to set the value of a couple of custom fields from parent to custom subask upon moving from Open to In Progress.
  • Transition Parent Issue - at the Resolve transition in the sub task, I used this and entered the transition Id of the 'Resolve" step from the PArent Issue.

Neither one of these are working. Any help here would be greatly appreciated.

Thanks.

9 answers

0 votes
David [Innovalog] Sep 08, 2013

Hi,

can you elaborate on what you've tried? All this is clearly supported by the plugin.

I assume you've added the "Set Field Value From Parent" function to the workflow of the subtasks? And the subtasks are real subtasks (as defined by JIRA) and not linked issues?

Regarding transitioning the parent issue, you need to provide the Transition Name or Transition ID of the "Resolve Issue" transition (not step), and make sure it is the ID of thr transition in theparent issue's workflow (in case you don't use the same workflow on normal issues and subtasks).

Can you post screenshots of the transition screen (on the post-functions tab)?

0 votes
Chuck Curtis Sep 08, 2013

Streange. The Set field Value from Parent function is now working (all I did was remove the functions and add them back). I retired the transition function but that still isn't working. Here's my set up w/pics

Parent issue workflow

Subtask issue transition


0 votes
David [Innovalog] Sep 08, 2013

Did you look at the JIRa logs for errors (lok for "innovalog")?

Also, did you make sure the parent transition (the one being triggered) isn't associated with a transition screen (as mentioned in the documentation)?

Chuck Curtis Sep 08, 2013

I did have a parent transition associated with a transition screen (I had set this up at 2 different spots in the workflow) but after reading the doc when it wasn't working, I removed that one and left the one I sent you. The subtask is being set to Complete and the last subtask being completed, should update the parent issue to the status of "Ready".

I have not looked at the logs. I have not been shown how to do that yet. I'll have to ask someone I know who has.

Any other ideas, just let me know. Thanks.

0 votes
David [Innovalog] Sep 08, 2013

And of course the parent issue is in state "In Progress" when the sub-task is transitioned (just checking)?

Without more info from the logs, I have no further idea...

Chuck Curtis Sep 08, 2013

Yes. All subtasks are complete yet the status is still In Progress. I'll see if I can get the logs tomorrow and I'll update.

David Fischer [Innovalog] Community Leader Sep 08, 2013

Note that I'm not sure you will achieve what you want to achieve: if I understand correctly, you would like to transition the parent issue only when all subtasks have gone through the "Review complete" transition. This is not possible with the Transition Parent issue function. On the contrary, the first subtask going through the "Review complete" transition will transition the parent issue to "Code complete", which is probably not what you want.

0 votes
David Fischer [Innovalog] Community Leader Sep 08, 2013

In that case, you need to move the "Transition Parent Issue" to the bottom of the list, at least to after the "Set issue status...". Otherwise, the Condition you have put on the Parent issue transition ("Code Complete") will prevent the transition from taking place, as there will always be at least one sub-task that is not Resolved (the sub-task triggering the parent transition)

Chuck Curtis Sep 08, 2013

I did what you suggested and placed the "Transition PArent Issue" after "Set issue status..." and tried it again but it still didn't work. The parent issue just doesn't update. I'll try it again with a brand new issue and see if I experience anything different. If it works, I'll update it here.

0 votes
Maree Milne Sep 17, 2013

I'm having a similar issue. I need the parent issue to transition when a sub-task is created, then to transition back when the sub-task is closed.

The last step works perfectly, but I can't get the parent to transition when the sub-task is first created. Is this a limitation of the plugin? I've tried changing the order of post functions during the create transition but it didn't make a difference.

David Fischer [Innovalog] Community Leader Sep 17, 2013

Did you make sure that the transition you're trying to trigger on the parent is not associated with a transition screen, as explained in the plugin documentation? There is no limitation that prevents the function from working in a "close" transition, mostly because the Close transition is a "normal" transition (only the Create transition is special).

0 votes
Kate Dixon Sep 17, 2013

Hi there, I am having a similar issue. I want the status of the parent to use the transition "Ready for testing" when a test sub-task is created for it using the Create on Transition plugin, then transition back via "Ready for use" once the test sub-task is closed. The last step works fine, and the parent transitions, but I can't get it to transition the parent when the test sub-task is first created. Any ideas?

0 votes
Maree Milne Sep 18, 2013

There is no transition screen, however I played with it a bit more - it works when a sub-task is manually created but not when it's created by the Bob Swift create on transition plugin.

I did come up with a workaround for anyone using both plugins (and different workflows for different issue types).

My project is tracking the movement of suits in and out of a high containment facility, with a requirement to test the suits every 5 uses. I have three workflows - one for the suit, one for the experiment and one for the suit testing. The suit is the parent issue, and sub-tasks are created for experiments and testing.

Every time an experiment is closed, the number of suit uses increments by 1. If the number of uses reaches 5 in the close transition of the experiment, a testing sub-task is created, I also wanted the create step of the testing sub-task to trigger a transition to a test status on the parent (suit) to ensure no one starts an experiment with it, and then to transition back once the testing task is closed, also resetting the number of uses to 0.

Everything worked except transitioning the parent on the create step of the test sub-task when the test sub-task was created automatically.

The very messy workaround I used is as follows:

When the conditions are correct to create a test sub-task from the experiment, I used the create on transition plugin to create a "related to" link between the experiment and the test sub-task, I then used the workflow extensions plugin to transition the linked issue to an arbitrary step (from a post function of the experiment), and on this transition I used the workflow extensions plugin to transition the parent.

I'm not sure which of the two plugins is causing the issue with post functions on the create transition.

0 votes
David [Innovalog] Sep 18, 2013

I'm not sure I understand correctly. You are saying that the subtask is created automatically during a transition, and you are trying to transition the newly created subtask's parent during that creation? That would mean transitioning the parent task while it is already being transitioned. Something like:

Transition Parent -> create Subtask (in a workflow function of the Parent transition) -> Transition Parent (in a workflow function of the Subtask's Create transition)

It might work, but you must make sure that the Create Subtask function is done at the very end of the Parent transition.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Marketplace Apps & Integrations

Join our webinar: “Asset Management: The Role of Context in ITSM” with Atlassian & Riada

  Hi Atlassian Community! This is Teresa from the Jira Service Desk team. On June 19th, I’ll be hosting a webinar “Asset Management: The Role of Context in ITSM” with Atlassian Partne...

178 views 2 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you