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Hi all,
we're using JETI on Jira Service Desk and want to use it for customer notifications.
I created a Notification Template and an event for 'public comment added'. I would like to attach the last attachment that was shared with customer to the mail which should be possible following this documentation: https://www.meta-inf.hu/display/PLUG/Event+Notifications
However, there is no option to include attachments available.
Is this available for service desk at all?
Best, Anne
still no answer after so much time? :(
is there anybody from JETI who could answer, please?
Hi Karolina!
I hope this helps: https://metainf.atlassian.net/wiki/spaces/KB/pages/683802625/Render+Attachments+Render+Last+Attachment
If it is not answer for your question, feel free to contact us on our support portal here: https://metainf.atlassian.net/servicedesk/customer/portal/1/group/2
Best regards,
Attila
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Sorry, I copied the interesting part for you:
Render Last Attachment:
#macro (renderLastAttachment $issue)
#set($attachments = $!issue.attachments)
#if($attachments)
#set($maxAttachmentId=0)
#foreach($attachment in $!attachments)
#if ($!maxAttachmentId == 0 || $!maxAttachmentId < $!attachment.id)
#set($lastAttachment=$attachment)
#set($maxAttachmentId=$attachment.id)
#end
#end
#if($!lastAttachment)
<a href="$baseurl/secure/attachment/$!lastAttachment.id/$!{lastAttachment.id}_$!lastAttachment.getFilename()">$!lastAttachment.getFilename()</a>
#end
#end
#end
#renderLastAttachment($!issue)
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