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Add external attachments to JETI Event notifications

Hi all,

we're using JETI on Jira Service Desk and want to use it for customer notifications. 

I created a Notification Template and an event for 'public comment added'. I would like to attach the last attachment that was shared with customer to the mail which should be possible following this documentation:

However, there is no option to include attachments available. 

Is this available for service desk at all?

Best, Anne

1 answer

still no answer after so much time? :( 
is there anybody from JETI who could answer, please?

Hi Karolina!

I hope this helps: 

If it is not answer for your question, feel free to contact us on our support portal here:

Best regards,



Like Karolina Dylewicz likes this

thanks! it's restricted access though. 

Sorry, I copied the interesting part for you:

Render Last Attachment:

#macro (renderLastAttachment $issue)
#set($attachments = $!issue.attachments)
#foreach($attachment in $!attachments)
#if ($!maxAttachmentId == 0 || $!maxAttachmentId < $!
<a href="$baseurl/secure/attachment/$!$!{}_$!lastAttachment.getFilename()">$!lastAttachment.getFilename()</a>

Like Karolina Dylewicz likes this

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