Hello,
I am stuck with a piece of code how to add participant or newly created user as participants while a customer replies an existing ticket. Please see my code below: I am using script runner mail handler. Kindly help me.
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.service.util.ServiceUtils
import com.atlassian.jira.service.util.handler.MessageUserProcessor
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.user.util.UserManager
import com.atlassian.mail.MailUtils
import javax.mail.Message
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.event.type.EventDispatchOption
import javax.mail.internet.InternetAddress
import com.atlassian.jira.config.util.JiraHome
import org.apache.commons.io.FileUtils
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.config.util.JiraHome
import com.atlassian.jira.service.services.file.FileService
import com.atlassian.jira.service.util.ServiceUtils
import com.atlassian.jira.service.util.handler.MessageUserProcessor
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.user.util.UserManager
final targetProjectKey = 'BA'
final defaultReporterName = 'admin'
final defaultIssueType = 'Unsorted'
def messageUserProcessor = ComponentAccessor.getComponent(MessageUserProcessor) as MessageUserProcessor
def userManager = ComponentAccessor.getComponent(UserManager)
def projectManager = ComponentAccessor.projectManager
def issueFactory = ComponentAccessor.issueFactory
def customFieldManager = ComponentAccessor.customFieldManager
JiraHome jiraHome = ComponentAccessor.getComponent(JiraHome)
def subject = message.subject as String
def issue = ServiceUtils.findIssueObjectInString(subject)
def cf = customFieldManager.getCustomFieldObject("customfield_10101")
def project = projectManager.getProjectObjByKey(targetProjectKey)
def user = userManager.getUserByName(defaultReporterName)
def reporterUser = messageUserProcessor.getAuthorFromSender(message) ?: user
def allCcRecipients = message.getRecipients(Message.RecipientType.CC) as ArrayList<InternetAddress>
def allToRecipients = message.getRecipients(Message.RecipientType.TO) as ArrayList<InternetAddress>
log.warn ("allCcRecipients: " + allCcRecipients)
def participantList = [] as ArrayList<ApplicationUser>
def issueObject = issueFactory.issue
def body = MailUtils.getBody(message)
allCcRecipients.findAll {
allCcRecipients.each {
InternetAddress internetAddress = it as InternetAddress
def participant1 = messageUserProcessor.findUserByEmail(it.address)
if (!participant1){
def email = internetAddress.address
def fullName = internetAddress.getPersonal() ?: email
def mailparticipant = userManager.getUserByName(fullName)
participant1 = messageHandlerContext.createUser(email, null, email, fullName, null)
}
participantList.add(participant1)
}
}
allToRecipients.findAll {
allToRecipients.each {
InternetAddress internetAddress = it as InternetAddress
def participant1 = messageUserProcessor.findUserByEmail(it.address)
if (!participant1){
def email = internetAddress.address
def fullName = internetAddress.getPersonal() ?: email
def mailparticipant = userManager.getUserByName(fullName)
participant1 = messageHandlerContext.createUser(email, null, email, fullName, null)
}
participantList.add(participant1)
}
}
//log.warn (">>>>> participantList: " + participantList)
if (issue) {
def comment = MailUtils.getBody(message)
messageHandlerContext.createComment(issue, reporterUser, comment, false)
issueObject.setCustomFieldValue(cf, participantList)
def attachments = MailUtils.getAttachments(message) // <2>
attachments.each { MailUtils.Attachment attachment ->
def destination = new File(jiraHome.home, FileService.MAIL_DIR).getCanonicalFile()
def file = FileUtils.getFile(destination, attachment.filename) as File // <3>
FileUtils.writeByteArrayToFile(file, attachment.contents)
messageHandlerContext.createAttachment(file, attachment.filename, attachment.contentType, user, issue) // <4>
}
return
}
issueObject.setProjectObject(project)
issueObject.setSummary(subject)
log.warn (">>>>> subject: " + subject)
issueObject.setDescription(MailUtils.getBody(message))
issueObject.setIssueTypeId(project.issueTypes.find{ it.name == defaultIssueType }.id)
issueObject.setReporter(reporterUser)
issueObject.setCustomFieldValue(cf, participantList)
messageHandlerContext.createIssue(user, issueObject)
ComponentAccessor.getIssueManager().updateIssue(user, issueObject, EventDispatchOption.ISSUE_UPDATED, false)
def attachments = MailUtils.getAttachments(message) // <2>
attachments.each { MailUtils.Attachment attachment ->
def destination = new File(jiraHome.home, FileService.MAIL_DIR).getCanonicalFile()
def file = FileUtils.getFile(destination, attachment.filename) as File // <3>
FileUtils.writeByteArrayToFile(file, attachment.contents)
messageHandlerContext.createAttachment(file, attachment.filename, attachment.contentType, user, issueObject) // <4>
}
Thanks,
Swarna
