It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add Document / Download feature is not work after Base URL was changed

Hello, we are using "Documents" plugin v2.1.0 on JIRA v5.2.9#852.

It was everything good before. But last week we have changed our server IP address and changed the JIRA Base URL, after that we find the "Add Document" function show a blank popup screen that I can't see any option for adding document.

Also which the document we have uploaded before, we could not download them, seem the download URL is still pointing to the old IP address of the server.

Is there any configuration I need to do for JIRA system IP changed? Thank you for supporting.

3 answers

0 votes
Yilin Mo Atlassian Team May 16, 2013

Maybe you can try to clear the plugin cache for a test?

# Shutdown JIRA.

# Remove the <JIRA_HOME>/plugins/.bundled-plugins and <JIRA_HOME>/plugins/.osgi-plugins.

# Restart JIRA.

It could be just the plugin cache not flush on time.

If this is not helping, you can contact the plugin provider, as it could be bug in the plugin that the baseurl is somehow hard coded.

0 votes
Danut M [StonikByte] May 26, 2013

Hi Kwok,

Is this still an issue?

If yes. Please add an incident in the Bitbucket repository of Documents ( or contact


0 votes

Hi Yilin,

Thank you very much for your solution, it's work now,

Hi Danut,

It's ok now and this plugin is great

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted in Marketplace Apps & Integrations

Demo Den Ep. 4: Continuous Integration with CircleCI & Jira Software

Get ready! Demo Den Episode 4 is coming your way on Tuesday, May 28, 2018 with a Continuous Integration and Delivery special demo. CircleCI Director of Solutions Engineering, Eddie Webb will show us ...

67 views 0 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you