Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Actions for Jira Service Management and field display name

Hi Deviniti team!

A customer reached us out complaining the fields shown in AJSM's transition screens don't have the same display names he configured in JSM's request type form.

We reproduced the issue here and indeed AJSM shows the custom field Name, not the Display Name. We reproduced the issue in AJSM 1.8.3-J8 and 1.10.0-J8.

Is this request already being tracked? Could AJSM either reuse the same Display Name as the initial request form or allow Admins to change fields' Display Name in AJSM screens?


1 answer

1 vote

Hi @Rodrigo Martinez ,

Please create a ticket on our customer portal. We'll check what the problem is.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

102 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you