Actions for Jira Service Management and field display name

Rodrigo Martinez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 20, 2021

Hi Deviniti team!

A customer reached us out complaining the fields shown in AJSM's transition screens don't have the same display names he configured in JSM's request type form.

We reproduced the issue here and indeed AJSM shows the custom field Name, not the Display Name. We reproduced the issue in AJSM 1.8.3-J8 and 1.10.0-J8.

Is this request already being tracked? Could AJSM either reuse the same Display Name as the initial request form or allow Admins to change fields' Display Name in AJSM screens?


1 answer

1 vote
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
October 20, 2021

Hi @Rodrigo Martinez ,

Please create a ticket on our customer portal. We'll check what the problem is.



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