Action to add Request Participants - Automation for Jira add-on

[Ilyana Miller]

We recently upgraded our service desk and automation so the formatting for the rule is different. I added a new rule using the advanced field as seen below.

{
"fields": {
"customfield_12345" : [{ "email" : "user@email.com"} ,{"email" : "user@email.com"}]
}
}

After I publish the rule and testing it, I go to the audit log and it says the result was successful, but when I go to the ticket the request participant field is still blank. 

What am I doing wrong, how do I enable this rule to actually add my users to tickets? Or is this a known issue with the new formatting for automation?

[Brant Schroeder · Accepted solution]

I remember having a similar issue.  JIRA will tell you in the logs that it has successfully done something  and it has but the permissions or functionality of the service desk prevents it.  I think it might be a functionality issue.  Can you please try this.  Use the same automation to add a user but make sure that the user is an existing customer on the service desk.  See if that works properly or not.  if it does then try a user that is not in the service desk and let me know the results of each.

[Ilyana Miller]

Hey Brant,

Thanks for the suggestion! It works now thanks! 

[Brant Schroeder]

Great do you mind accepting the answer.